SERVICE TERMS
Last updated: [08/06/2025]
Welcome to Second Story — where every pair of shoes carries a new beginning.
By using our website (www.secondstory.pk) or placing an order through it, you agree to follow the terms and conditions outlined below. If you do not agree, please refrain from using our site or services.
1. Introduction
1.1 Second Story is a curated online store offering authentic, thrifted, pre-owned branded shoes. Our mission is to give high-quality footwear a second life — while giving you the chance to buy great brands at fair prices.
1.2 These Terms govern your relationship with (SecondStory.pk), including all purchases, interactions, and use of our website. Before you use our website (www.secondstory.pk) or any of our other digital properties that contain a link to our Privacy Policy.
2. General
2.1 By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
2.2 These Terms apply to everyone who uses our website — whether you're just browsing, shopping, selling, or sharing content.
3. Account & Access
3.1 You do not need to create an account to browse or shop. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information.
3.2 We may change or update the content on this site at any time, but we're not required to keep all information up to date.
3.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction.
4. Products & Condition
4.1 All products sold by Second Story are Pre-owned (second-hand) unless clearly stated as new. Individually inspected for quality, condition, and authenticity. Photographed in detail to reflect actual condition.
4.2 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
4.3 We do our best to show product colors clearly, but we can’t promise that the colors you see on your screen will be exact.
5. Accuracy of Billing and Account Information
5.1 In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.
5.1 You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
6. Orders And Pricing
6.1 All prices are listed in Pakistani Rupees (PKR). PPrices may change at any time without warning. If there’s a mistake in pricing, we have the right to cancel your order and let you know about it. Promotional offers, discounts, and sales may have specific terms and durations.
6.2 When placing an order, you agree that:
- All information provided is accurate and complete.
- Your order is subject to availability and confirmation.
6.3 Once confirmed, orders cannot be modified. Please review your cart carefully before checkout. We reserve the right to refuse or cancel an order for any reason including:
- Product unavailability.
- Errors in product or pricing information.
- Suspicious or fraudulent activity.
7. Third-Party Links
7.1 Some content, products, or services offered through our website may contain materials provided by third parties.
7.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We're not responsible for checking or guaranteeing the accuracy of third-party content, and we don’t take any liability for materials or websites we don’t own or control.
8. Personal Information
8.1 Any personal information you share with us through the store is handled according to our Privacy Policy.
9. Errors, Inaccuracies, and Omissions
9.1 Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
9.2 We may correct mistakes, incomplete details, or inaccurate information on our website or services at any time—without prior notice. This includes the right to update content or cancel orders if any part of the information provided is found to be incorrect.
10. Prohibited Uses
10.1 You may not use our website or any of its content for the following:
Any illegal activity or to encourage others to break the law.
Violating any applicable laws or regulations (local or international).
Infringing on our intellectual property or that of others.
Harassing, threatening, insulting, defaming, or discriminating against anyone.
Submitting false, misleading, or deceptive information.
Uploading harmful code, viruses, or malware.
Collecting or using personal data from others without consent.
Engaging in spam, phishing, or similar tactics.
Scraping, crawling, or using bots on the website
Any activity considered offensive, immoral, or harmful.
Tampering with or trying to bypass the security systems of our website or services.
11. Disclaimer of Warranties; Limitation of Liability
11.1 We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
11.2 You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
11.3 You expressly agree that your use of, or inability to use, the service is at your sole risk. All products and services delivered to you are provided “as is” and “as available.”
11.4 In no case shall Second Story, our directors, employees, affiliates, agents, contractors, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages.
12. Indemnification
12.1 You agree to indemnify, defend and hold harmless secondstory.pk and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms.
13. Governing Law
13.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Pakistan.
14. Contact Information
If you have any questions about the Terms of Service, please contact us at: 📧 secondstory.pk@gmail.com